Rental Property Maintenance FAQs

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How is a request for routine maintenance submitted?
How are emergencies handled?
What is classified as an emergency?
What maintenance is a resident responsible for?
What about smoke detectors and carbon monoxide detectors?
What if a resident wants to change the locks to the home?
What if the resident wants to paint or perform maintenance work themselves?
What is the turnaround time for maintenance request?

How is a request for routine maintenance submitted?

All maintenance requests must be in writing and can be submitted by any of the following:

How are emergencies handled?

If the emergency is life threatening, dial 911. If other emergencies occur, we have a 24 hour personally answered emergency maintenance line. The resident will call our office and select option #9. The resident's call is then automatically forwarded to our 24 hour emergency maintenance line. The operator answering the phone is an actual maintenance employee. Therefore qualified to deal with emergencies immediately.

What is classified as an emergency?

Anything that endangers life or poses severe damage risk to the property if not corrected immediately qualifies for emergency service. Items outside of these items will not be handled as emergencies.

What maintenance is a resident responsible for?

The resident is required to keep the property in neat and clean condition and to perform minor repairs, such as replacing light bulbs and other items not requiring a skilled craftsman.

What about smoke detectors and carbon monoxide detectors?

It is mandated that the smoke detectors be tested and batteries replaced immediately prior to the occupancy of a property. Park Place Property Management performs this test in compliance with the law and adds documentation to our records for the protection of our clients. Our company policy prohibits our owners from performing this compliance inspection.

What if a resident wants to change the locks to the home?

Locks are changed immediately prior to each new resident moving in. Should the resident desire to change them during tenancy, they must first receive written approval from our office. The work must be done by a licensed locksmith and three keys to each new lock must be provided to our office within 24 hours of the work being done.

What if the resident wants to paint or perform maintenance work themselves?

Any and all work requested to be done by a resident must be submitted in writing and have written consent by Park Place Property Management prior to the work being done. This includes work relating to painting, carpeting, landscaping, wallpaper, fixtures, and any structural work.

What is the turnaround time for maintenance request?

There are many factors that go into each request and we cannot set a firm schedule. However, we typically contact the resident the same day we receive the request to assess the situation and determine the proper course of action. Our goal is typically no more than a 3 business days until completion. Although, when given permission-to-enter from a resident, we can generally get the maintenance request completed within 24-hours.

Park Place Property Management | 625 S. Stratford Dr. Suite 200 | Meridian, Idaho. 83642 | Phone: (208) 377-3227 Fax: (208) 376-3884 | pppm@parkplaceid.com
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